Shipping & Returns

Thank you for shopping at Actech International!

We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • Chemical products cannot be returned.
  • To complete your return, we MUST send you a Return Authorization – without this your return/exchange/refund will not be processed.
  • Only regular priced items may be refunded, sale items cannot be refunded.

Returns / Exchanges

To return an item, please email customer service at webstore@actech.com.au to obtain a Return Authorization (RA) number. After receiving a RA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Actech International Pty Ltd
Attn: Returns RA #
148 Sussex Street
Pascoe Vale South,
Victoria 3044 Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Exempt Goods

The following are exempt from exchanges/refunds:

  • Chemicals

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.

Late or missing refunds

  • A 15% restocking fee applies for all returns.
  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at ar@actech.com.au

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