Thank you for shopping at Actech International!
We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
To return an item, please email customer service at email@example.com to obtain a Return Authorization (RA) number. After receiving a RA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Actech International Pty Ltd
Attn: Returns RA #
148 Sussex Street
Pascoe Vale South,
Victoria 3044 Australia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
The following are exempt from exchanges/refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.